To better assist you in cases when a simple restart won't fix your problem, save a screenshot of your error message before you proceed with the restart.
If you encounter any problems, please contact live support - we are standing by and ready to help! 👍
1. If the error is related to validating a task successfully
Check and double check your work! Be sure to follow the instructions exactly. Names are case sensitive. Unfortunately since this is a competition we are not able to give hints or suggestions on completing the task. The solutions for tasks are all found in related labs which we recommend taking before the Odyssey lab.
2. Otherwise, if the Odyssey app is currently open, close it
If you have started your game, closing the client will not pause the timer. Your elapsed time will continue counting even if the client is closed, and your rank may be affected.
2. Click the Play VMware Odyssey desktop shortcut
3. Resume the game when prompted
4. If you still experience an error
If you still experience an error it may be necessary to end your lab and start over with a fresh lab. If you have already completed some tasks, you will retain your original time and points earned, but you will have to repeat those tasks in the new lab when you play again.
If you would prefer, please feel free to contact live support before restarting your lab.
To end your lab, click the End button which can be found in the upper right area of your lab interface:
Restart the lab by returning to the launch page or the VMworld portal and following the same steps as you did before.
When you launch the Odyssey app, it will display the Play again warning. Check the checkbox (1) and click PLAY AGAIN (2) to continue.
